Conexio AI Inc. (“Conexio AI,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the information entrusted to us. This Privacy Policy explains how we collect, use, share, and protect personal and vehicle-related information when you use our websites, platforms, APIs, mobile applications, and connected-vehicle data services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process the following categories of information:
a. Personal & Business Information
- Name, email address, phone number, and account credentials
- Organization details (e.g., OEM, dealer, fleet, financial institution)
- Billing and payment information
b. Vehicle & Telematics Data
- Vehicle Identification Number (VIN)
- Location and trip history (GPS)
- Vehicle usage and performance (e.g., mileage, battery health, ignition events, error codes, warranty and maintenance data)
- Driver assignment information, where applicable
c. Device & Usage Data
- IP address, browser type, operating system, and device identifiers
- Platform usage logs, API request history, diagnostic logs
- Cookies, SDKs, and analytics data
d. Other Information
- Support requests, survey responses, or feedback provided to us
2. Sensitive Personal Information
Certain types of data are treated as Sensitive Personal Information and subject to additional safeguards. This may include:
- Precise geolocation data
- VIN linked with driver identity
- Driving behavior and diagnostic information
- Financial and warranty information
We process Sensitive Personal Information only where necessary to deliver our Services, with your consent, or where required by law. It is never used for advertising or resale.
3. How We Use Information
We use collected information to:
- Deliver, operate, and maintain the Conexio AI platform
- Provide insights, analytics, and reports to authorized business customers
- Authenticate users, manage accounts, and process payments
- Facilitate integrations with OEMs, dealers, fleets, and financial institutions
- Improve Services through diagnostics, analytics, and AI/ML models
- Detect, prevent, and respond to fraud, misuse, or security incidents
- Comply with legal, regulatory, and contractual obligations
We do not sell personal or telematics data.
4. How We Share Information
We may share information with:
- Authorized Business Partners (e.g., OEMs, dealers, fleets, financial institutions) you are affiliated with
- Service Providers & Vendors that support our Services (e.g., cloud hosting, analytics, customer support)
- Professional Services Partners engaged with client approval (e.g., system integrators, contractors)
- Legal & Regulatory Authorities when required by law
- Corporate Transactions (merger, acquisition, or sale of assets)
All third parties are contractually required to protect your data and use it only for authorized purposes.
5. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access & Portability – request a copy of your data
- Correction – request correction of inaccurate information
- Deletion – request deletion of your personal information
- Restriction/Objection – limit or object to certain types of processing
- Opt-Out – stop receiving marketing communications
- Do Not Sell/Share My Personal Information – California residents may opt out of sale or sharing under CCPA/CPRA
We also provide a Privacy Preferences Center (where available) for granular control, including opting out of non-essential analytics or AI profiling.
To exercise your rights, contact us at privacy@conexio.ai. We may require reasonable verification of your identity.
6. Data Retention
We retain information only as long as necessary to deliver our Services and comply with obligations:
- Vehicle/Telematics Data: Retained for up to [X months/years], then anonymized or deleted unless required by law or contract
- Account Data: Retained while your account is active and for [X months] after closure
- Anonymized Data: Retained indefinitely for analytics, benchmarking, and product development
You may request deletion of your data at any time.
7. International Transfers
As a global platform, your data may be transferred outside your country, including to the United States, European Union, Japan, and Australia. Conexio AI uses recognized safeguards such as:
- Standard Contractual Clauses (SCCs) for EU/EEA transfers
- UK International Data Transfer Addendum (IDTA) for UK data
- Equivalent protections under Australia’s Privacy Act and other applicable laws
8. Security
We employ technical, organizational, and administrative measures to protect data, including:
- Encryption in transit and at rest
- Access controls and multi-factor authentication
- Regular audits and monitoring
- Incident response protocols
However, no system is completely secure.
9. Data Breach Notification
In the event of a data breach affecting your information, Conexio AI will notify you and/or your organization without undue delay, and in no case later than 72 hours after confirmation, consistent with applicable laws.
10. AI & Automated Processing
Conexio AI uses AI and machine learning to provide insights from telematics data (e.g., predictive maintenance, asset valuation, fleet optimization).
- These processes may involve profiling to detect patterns of vehicle use or condition
- Such insights are shared only with authorized business customers
- You may opt out of non-essential AI analytics by contacting privacy@conexio.ai
11. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the updated effective date.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, you may contact us at:
Conexio AI Inc.
Email: marketing@conexio.ai
Address: 801 E Campbell Rd, Suite 590, Richardson, TX 75081